Investigating the relationship between the quality of school educational services and the success of e-learning systems with the mediating role of students' perceived satisfaction

Sabbagh Hasanzadeh, T.; Nakhaee, H.

doi:10.22061/tej.2022.8210.2638

Document Type : Original Research Paper

Authors

Department of Curriculum Planning, Payame Noor University, Mashhad, Iran

https://doi.org/10.22061/tej.2022.8210.2638

Abstract

Background and Objectives: E-learning as a direct consequence of the integration of technology and training has emerged as a powerful learning media, especially using the Internet technologies. Electronic learning is the use of remote communication technology to provide information for training and learning, which has become a new paradigm for modern education with the development of information and communication technology. The quality of e-learning is dependent on the size or the extent to which technology, interactions, content and services allows the learner and the teacher to work in accordance with their expectations in the learning environment and get satisfaction. Increasing the capabilities of e-learning and the possibility of realizing educational goals in this way depend on considering its various dimensions and aspects and paying attention to the factors influencing the e-learning system. By using the electronic content, a wider spectrum of the students' senses is involved in the teaching-learning process and learning process is deeper and the motivation of the students is higher. The purpose of this study was to investigate the relationship between the quality of school education services and the success of the e-learning systems with the perceived mediating role of satisfaction among the primary school male students in the first region.
Methods: The research method of this study is applied in terms of purpose and in terms of the method and nature of the research is a descriptive study of correlation type. The statistical population of the study consisted of approximately 9,000 male students of the fifth and sixth grade of primary school in the first region of Mashhad among whom 369 students were selected as statistical sample size, using Cochran sampling formula. The random sampling method is available. The most important research tool was a questionnaire. The research questionnaire was derived from the research of Al-Ferries and colleagues. The formal and content validity of the questionnaire was examined and its compatibility was confirmed in the research of Al-Ferries and their colleagues. In the research of Al-Ferries and colleagues, the reliability of the questionnaire was obtained, using Cronbach's alpha coefficient of 85%. AMOS and SPSS software were used to analyze descriptive and inferential data.
Findings: According to the findings of the research, it can be said that the perceived satisfaction has an indirect and mediating effect on the dimensions of the quality of educational services and the perceived usefulness of the electronic learning system of the students. Moreover, the indirect effect of the perceived satisfaction in the relationship between the quality of the educational services and the application of the students' electronic learning system was approved.
Conclusion: The results of the study show that if the quality of school training has a desirable quality from different dimensions and the students can adapt themselves to the e-learning system, they will have a feeling of more perceived usefulness and effectiveness . The more satisfied are the students in various training services that they receive (that is, high-quality technical system, teacher quality being up-to-date and knowledgeable, the quality of comprehensive and accurate information and educational system support) , the more they are most likely to use the e-learning system as the user. user more.

Keywords

20.1001.1.20080441.1401.16.3.11.7

Main Subjects

E-Lerning

COPYRIGHTS
©2022 The author(s). This is an open access article distributed under the terms of the Creative Commons Attribution (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, as long as the original authors and source are cited. No permission is required from the authors or the publishers.

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