T. Sabbagh hasanzadeh; H. Nakhaee
Background and Objectives: E-learning as a direct consequence of the integration of technology and training has emerged as a powerful learning media, especially using the Internet technologies. Electronic learning is the use of remote communication technology to provide information for training and learning, ...
Background and Objectives: E-learning as a direct consequence of the integration of technology and training has emerged as a powerful learning media, especially using the Internet technologies. Electronic learning is the use of remote communication technology to provide information for training and learning, which has become a new paradigm for modern education with the development of information and communication technology. The quality of e-learning is dependent on the size or the extent to which technology, interactions, content and services allows the learner and the teacher to work in accordance with their expectations in the learning environment and get satisfaction. Increasing the capabilities of e-learning and the possibility of realizing educational goals in this way depend on considering its various dimensions and aspects and paying attention to the factors influencing the e-learning system. By using the electronic content, a wider spectrum of the students' senses is involved in the teaching-learning process and learning process is deeper and the motivation of the students is higher. The purpose of this study was to investigate the relationship between the quality of school education services and the success of the e-learning systems with the perceived mediating role of satisfaction among the primary school male students in the first region.Methods: The research method of this study is applied in terms of purpose and in terms of the method and nature of the research is a descriptive study of correlation type. The statistical population of the study consisted of approximately 9,000 male students of the fifth and sixth grade of primary school in the first region of Mashhad among whom 369 students were selected as statistical sample size, using Cochran sampling formula. The random sampling method is available. The most important research tool was a questionnaire. The research questionnaire was derived from the research of Al-Ferries and colleagues. The formal and content validity of the questionnaire was examined and its compatibility was confirmed in the research of Al-Ferries and their colleagues. In the research of Al-Ferries and colleagues, the reliability of the questionnaire was obtained, using Cronbach's alpha coefficient of 85%. AMOS and SPSS software were used to analyze descriptive and inferential data.Findings: According to the findings of the research, it can be said that the perceived satisfaction has an indirect and mediating effect on the dimensions of the quality of educational services and the perceived usefulness of the electronic learning system of the students. Moreover, the indirect effect of the perceived satisfaction in the relationship between the quality of the educational services and the application of the students' electronic learning system was approved.Conclusion: The results of the study show that if the quality of school training has a desirable quality from different dimensions and the students can adapt themselves to the e-learning system, they will have a feeling of more perceived usefulness and effectiveness . The more satisfied are the students in various training services that they receive (that is, high-quality technical system, teacher quality being up-to-date and knowledgeable, the quality of comprehensive and accurate information and educational system support) , the more they are most likely to use the e-learning system as the user. user more.
Z. Nikkhah Farkhani
Background and Objective:The first major step in improving service quality is to recognize customers’ expectations and perceptions of service quality and to determine service quality gaps and then adopt the necessary strategies to reduce gaps and provide feedback. In this case, not only is the ...
Background and Objective:The first major step in improving service quality is to recognize customers’ expectations and perceptions of service quality and to determine service quality gaps and then adopt the necessary strategies to reduce gaps and provide feedback. In this case, not only is the prioritization and allocation of strategic resources facilitated, but also the basis is provided to improve the quality of services and increase their effectiveness. Quality assessment studies focus on the content area and the process of creating quality, and less attention has been paid to taxonomic study in this area. Taxonomy studies in the field of service quality not only provide a good description of the recipient groups, but also provide the context for more specialized studies in this field and theorizing in it. The aim of this study was to examine the taxonomy of student's satisfaction of service quality provided in Academic Affairs and Postgraduate Management of University of Bojnord. Methods: The study population consisted of all 4039 undergraduate and postgraduate students at University of Bojnord in four faculties: humanities, arts, basic sciences, and engineering. The sample size was calculated 354 people using the Morgan table. To sampling of students, a class-based sampling method was used based on the college, departmental level and gender. In the end, 359 students were analyzed. The data collection tool has been localized SERVQUAL questionnaire. Instrument reliability and validity was assessment using of Cronbach's alpha and convergent validity. K-mean cluster analysis was used to analyze the data. Three clusters of students with different orientations than the services quality provided were identified that were conducted with students with passive orientation, students with idealistic orientation and students with realistic orientation. Findings: The results indicated that only 17% of students in the student group had passive orientation and 83% of students were concerned about the quality of the services provided in the Academic Affairs and Postgraduate Management Section. Conclusion: The results of this study showed that students' satisfaction with the quality of service delivery in Bojnourd University's Academic Affairs and Postgraduate Management was moderate. The results of students’ satisfaction taxonomy showed the existence of three groups of students with three different approaches to the quality of services received. Groups of students with three titles including passive orientation, students with idealistic orientation and students with realistic orientation were identified.