Educational Management
Taxonomy of students' satisfaction of service quality provided in Academic Affairs and Postgraduate Management Section of University of Bojnord

Z. Nikkhah Farkhani

Volume 14, Issue 1 , January 2020, , Pages 97-108

  Background and Objective:The first major step in improving service quality is to recognize customers’ expectations and perceptions of service quality and to determine service quality gaps and then adopt the necessary strategies to reduce gaps and provide feedback. In this case, not only is the ...  Read More