عنوان مقاله [English]
Quality assessment studies focus on the content area and the process of creating quality, and less attention has been paid to taxonomic study in this area. Taxonomy studies in the field of service quality not only provide a good description of the recipient groups, but also provide the contex for more specialized studies in thise field and theorizing in it. The aim of this study was to examine the Taxonomy of Students Satisfaction of service quality provided in Academic Affairs and postgraduate Management in University of Bojnord. The study population consisted of all 4039 undergraduate and postgraduate students at University of Bojnord in four faculties: humanities, arts, basic sciences, and engineering. The sample size was calculated 354 people using the Morgan table. For sampling of students, a class-based sampling method was used based on the college, departmental level and gender. In the end, 359 students were analyzed. The data collection tool has been a localized SERVQUAL quastionnaire. instrument reliability and validity was assesment using of Cronbach's alpha and convergent validity .
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